Orange Botswana - CRM – PROJECTS EXECUTIVE

Reporting to the CRM – Support Manager, the incumbent will be responsible for evaluating business needs for change and create or assist in creation of business case. Moreover, the candidate will be tasked with small Project Management initiatives, acting either alone or managing small numbers.

The main duties include but are not limited to:

• Define scope and plan the project and agree structure and deliverable s.
• Obtain sign-off of business case from Project Sponsor as appropriate.
• Prepare and agree detailed project/sub project responsibilities.
• Agree resource requirements with , Business, IT Support Executive
• Performance analysis of current offers, proposal of simplification
• Manage compliance with Orange Group and AMEA project practices and methodologies.
• Comply with the appropriate structures established and maintained by the Support Manager, to ensure the delivery of projects.
• Prepare current and accurate forecast of costs, cash flow, timescales and resource requirements and agree with the Project Steering Committee
• Identify all products and tasks associated with their completion. Prepare and maintain detailed and accurate project and resource plans, with current estimates for activity completion.
• Prepare and agree detailed project plans to meet project objectives on time and within budget.
• Co-ordinate, review and report project progress against plan escalating issues when appropriate.
• Follow agreed controls for resource, schedule and quality.
• Organise and manage sub-project staff and set up and chair team and Management meetings as appropriate.
• Demonstrate effective stakeholder management (minimal engagement required).
• Identify areas of risk, concern, change and issue management procedures, making recommendations as appropriate.
• Manage the handover of project deliverables and completion of the project.

Qualifications and experience:

• Degree in Computer studies or a Business degree
• Minimum experience: 2 years – 3 years
• Comprehensive knowledge of:
• Experience of employing change management best practices and disciplines (e.g. Prince2, MSP or equivalent)
• Experience of managing activity across the whole of a project life cycle, using current technology, structured methods and a quality process
• Exposure to governance, control and risk management
• Proven ability to effectively work within teams at all levels
• Must be acquainted with best practices in customer care
• Product, competition and domain knowledge
• Knowledge of CRM systems
• Proficient in operating Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint)

Skills:

• Excellent leadership skills
• Proven ability to manage teams and handle all operational aspects of BO teams
• Excellent interpersonal skills-a team player who generates enthusiasm and builds effective working relationships
• Very good attention to details
• Very good planning and organizing skills
• High experience of working in a Service Industry preferably in Telecoms
• Fluency in languages – Local and English
• Drive for results
• Technical skills/knowledge
• Planning and Organizing
• Team player
• Quality, High Standards and Controls
• Service Excellence

Interested candidates who meet the minimum requirements can submit their applications, updated CV and certified copies of their academic certificates to:jobsbw.obw@orange.com

The subject window on email should only contain the title of the position being applied for.

Closing date: 24th June 2016.

Kindly note, that Orange Botswana shall only correspond to short - listed candidates.